It is an online helpdesk where you can raise queries, doubts, or issues related to your training. Each query is recorded as a “ticket” that you can track until it is resolved.

step 1 : Click Create Ticket from the dashboard. step 2 : Choose the correct Category (Course, Payment, Technical, Certificate, etc.). step 3 : Enter your Subject and Details of the issue. step 4 : (Optional) Attach screenshots or files. step 5 : Submit → Your ticket will be created.

Login → Go to My Tickets → You will see your ticket status: Open = Awaiting response from support. In Progress = Our team is working on it. Closed = Your issue has been resolved.

1. Course Content / Training Issues 2. Technical Issues (Login, Access) 3. Payment & Billing Queries 4. Certificate & Placement Assistance 5. General Queries

Normally, within 24–48 hours (excluding Sundays & holidays). Urgent issues like login or payment failures are handled on priority.

Yes ✅ You can attach images, PDFs, or documents while creating your ticket.

Yes. Open your ticket → Add a reply/comment → Our team will be notified.

When solved, the ticket will be marked as Closed. You’ll also get an email/notification.

You can either: step 1 : Reopen the ticket (if allowed), or step 2 : Create a new ticket with your old ticket reference number.

Our Support Team & Trainers handle tickets based on the selected category.